GRIEVANCES

They concerned odour nuisance and were resolved in accordance with systematic internal procedures , with relevant feedback provided to the filing persons. Most of the complaints were registered when production units were shut down for maintenance work and preparation for process start-ups, which involved emptying and blowing apparatuses, as well as steam cleaning of individual systems containing mixtures of hydrocarbons. Each time, measurements were taken with portable devices at the location of the reported nuisance, and the relevant unit’s operation was checked for potential causes of odour nuisance in the production, repair and maintenance processes.

Through the Environmental Protection Inspectorate, ORLEN KolTrans received one complaint about emissions from diesel oil combustion in a locomotive on a railway route outside the premises of the production plant. The company inspected the machinery and sent a response to the authority.

Thirteen complaints were registered at the ORLEN Group Czech companies, including one in Unipetrol, eleven in Spolana, and one in Paramo. They mainly concerned odour and noise nuisance. At Spolana, four complaints were related to historical soil and water contamination and the operation of a hydraulic barrier. In each case the companies carried out relevant inspections and promptly took measures to reduce the nuisance.

ORLEN Lietuva reported four complaints. Two of them were related to odour nuisance, and the other two to tree felling and contamination of soil and water.

Each complaint was considered on a case-by-case basis and with utmost care. In the areas where odour nuisance was identified, substance concentrations were measured, and ongoing monitoring of weather conditions and substance concentrations in automatic air monitoring stations was undertaken. The technical services took steps to check whether the production, repair and maintenance processes were run correctly, and to minimise the nuisance.